Think small and grow big;details matter when creating an exceptional customer experience


Every element of a successful business model has to have customer experience as the key driver. Exceptional staff can’t save a bad night out or a purchase if the rest of the experience is hobbled by poor processes, rigid rules and an inferior atmosphere.

Being responsive to customer needs and creating a positive memorable experience, creates raving fans who are more likely to provide positive online reviews and refer you more business.


Participants will leave this program with:

  • The elements of an exceptional customer experience.
  • The role of staff in creating an exceptional customer experience.
  • Tips and tools to immediately change the culture of your business to become more customer centric.

I had the pleasure of working with Kathryn Orford at the recent National Speakers Convention in Canberra. Because Kathryn’s been empowering thousands of people around the world for decades now. It was AWESOME to work with her because as an MC you want to deal with speakers who know what they’re doing on and off the platform. Whether its for a keynote or one of her workshops, I whole heartedly recommend Kathryn.

Brett Dashwood
MC and CEO of The Document Institute

Kathryn is a breath of fresh air, a true inspiration. When you realise that more of the same, brings more of the same, invite Kathryn as your next key note speaker and witness the results as you become encircled with happier more content and successful people.”

Ross Lambert
Digital Solutions Group

Kathryn is an exceptionally gifted speaker who easily captures her audience with her natural positive, inspiring energy. I found her talk very motivational, whilst being down to earth. Kathryn creates a wonderful atmosphere. And her use of story telling, music, passion and humour will touch your soul

Mark Pop

Thinking Of Engaging Kathryn For Your Team Or Event?

Please schedule a complimentary confidential and obligation free Zoom Call with Kathryn to discuss your specific needs.